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Summer2000 cover image
Volume 17
Number 2
60 pages
Summer2000 back cover image
Quote: "Posting information about MPAA's anti-privacy operations and techniques will make that information easily available to those engaged in, or planning for, digital piracy of individual works." - MPAA's "Director of Anti-Priacy, Worldwide" Kenneth A. Jacobsen in a filing to the court to prevent the media and the public from learning what they ar saying in pre-trail depositions. He really did say "anti-privacy operations" in his filing. Freudian slip? You decide.
Notes: Page 46 article has no title, should be "The Privacy Box".

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Synopsis Discusses Dell computer and technical support details from the author's experience working in tech support at Dell.
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Page 42
Pages 1 and a third
In Best of 2600 book? Yes, page 697, Section 3 (2000 and Beyond: A Changing Landscape), Chapter 17 (Retail Hacking)

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Ok on 07/26/2009 Dell Support. Original link
Original article Local copy on 09/07/2009 No archive.org

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Keywords
Help Desk An information and assistance resource that troubleshoots problems with computers or similar products.    (more..)